FAQ | Ridgeback Apparel

How do I reset my password?

Click the "forgot password" link on the login page and enter the same email address you’ve used to create your online profile . You will receive a “Reset password” email with a link to reset your password. Click the “Reset password” link in the email you’ve received and enter a new password.

Will you be restocking sizes and colours?

The sizes and colours we have currently on the website are the ones we have available for purchase at the moment. We are working as quickly as possible to restock some of your favourite items, but this may not always be possible.

How do I change my personal information or email address?

You can update your personal information by logging into your profile using your email address and password and accessing the "Your Name" in the top right hand corner of the website.

I cannot add the item I want to my cart?

Select a colour and size, then click “add to cart”. If the item is out of stock, you will not be able to select the size or colour of that item. Please select another size and or item.

Can I change or edit my order?

Once your order has been processed it cannot be changed. Should you have any urgent queries please don't hesitate to contact us.

Can I cancel my order?

Unfortunately orders cannot be cancelled once they’ve been processed. You will need to receive your delivery & then do a return. If you need assistance, please contact us.

How do I track my order?

A email with a link will be sent to you with your courier company name and tracking number. Please enter this number into the relevant courier companies page and you will be able to track your parcel from there. Please be aware that you will only receive a tracking number once your parcel has been shipped.

Can I change my delivery address?

Our customer service team will do their best to assist in getting your order re-routed, to you new address. Please contact them with the relevant address changes via email.

Which payment options are available online?

Credit/Debit Card EFT Gift card

How do I know my order has been placed successfully?

Once you’ve completed the purchase successfully, you will be redirected to the Order Confirmation page confirming your successful order. You will also receive an Order Confirmation email from us with your order information.

How do I use a coupon code?

Simply enter your coupon code on the Shopping Cart page. The order summary will automatically update to reflect your discount.

What is the return/exchange period?

Products may be returned for store credit, exchanged or refunded within 30 days from date of purchase, provided that the merchandise is unused and is returned in its original packaging together with a valid invoice.

How do I return or exchange items?

Please see our Return and Exchange items for further information.